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Analyst - Issue Management (Site Operations)

Analyst - Issue Management (Site Operations)

JCPenney

2 - 3 years

7 - 11 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

operations management project management civil engineering site operations customer experience site execution presentation skills business development autocad construction management site supervision site engineering civil project management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Analyst Issue Management (Site Operations)

Key Responsibilities:

Primary responsibilities include remediating issues logged by various stakeholders, which may involve front end experience remediation and customer care issue remediation.

Should be able to understand backend systems and root cause issues.

Working on resolving issues reported by customers and internal stakeholders by using internal tools.

Partnering with business and technical teams on resolving customer facing production issues, identifying root cause, analyzing impact, and implementing corrective / preventive actions

Identifying themes from the repeatedly reported issues and prioritizing themes with higher criticality and impact.

Should be able to show consistent reduction in the no. of issues logged by identifying common issues and share RCA to drive reduction.

Good verbal and written communication skills to be able to communicate effectively with teams globally. Good Analytical, logical-reasoning and Problem- solving skills.

Should be a fast learner, self-motivated, energetic & hardworking.

Good in coordination and planning. Should be able to prioritize critical tasks and meet the deadlines.

Mandatory Skillsets:

Bachelors degree

Minimum 2-3 years of relevant experience in ecommerce operations or support

Proficient in MS-Excel

Good Communication skills

Strong analytical skills and logical reasoning

Experience handling issues and remediation.

Good understanding of eCommerce product page and frontend customer experience.

Individual is expected to work on night shifts as and when business requires

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Analyst - Issue Management (Site Operations)