Analyst II, Infra CX

Invesco

2 - 7 years

8 - 9 Lacs

hyderabad

Posted:20 hours ago| Platform:

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Skills Required

career development diversity and inclusion it service desk corporate active directory lan scheduling html analyst ii information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitors and administers ServiceNow Tickets in queue
Performs operational task and monitors automated procedures to ensure successful performance of the IT Service Systems which includes the automated scheduling solution.
Monitors computer hardware, software and environmental factors impacting the performance of the systems. Reports problems and escalate issues to proper support teams according to defined procedures.
General knowledge of industry standards monitoring tools.

Formal Education: A Bachelor s Degree in Information Technology Systems is preferred.

License / Registration / Certification: Knowledge of ITIL v4 is preferred.

WORK: A minimum of three years of operational experience in an IT environment is required.

Experience working in IT Service Desk/Helpdesk with calling experience is preferred.

Skills :

Interpersonal skills necessary to effectively interact and communicate with a variety of individuals at all technical levels are required
Must possess a solid understanding of systems operation and be able to use computer terminals and peripheral equipment
Must have exceptional ability in diagnosing and solving systems problems while maintaining professionalism and courtesy
Must have the ability to establish priorities, meet deadlines and concentrates on detailed information in a fast-paced, demanding work environment
The ability to cooperate in a team environment is critical
Having experience working on LAN admin/ServiceNow/Active Directory is a plus

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