Analyst - Global Order Management - Cloud

Ensures that revenue is recognized in accordance with Corporate and SEC standards. Provides direction to sales organization prior to contracts being concluded. Career Level - IC0

Career Level - IC0

Global Order Management

Global Order Management Team is responsible for validating and processing executed contracts in accordance with the established procedures, policies and standards. . This involves liaising with various cross-functional stakeholders including Sales, Partners, Business Finance, Business Practices, upstream and downstream processes to ensure timely and accurate order processing and revenue recognition.

This team manages online and offline submissions for License, Hardware, Cloud, Support Renewal and Education

Job Role

Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu

Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution

Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues

Adherence to compliance guidelines including SOX, internal & external compliance audits

Constantly strives to enhance technical and process knowledge; participate in assessment programs updates, LLC, etc

Meet the defined KPIs Input Quality, Output Quality, Efficiency & Turn Around Time

Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customers trust)

Key Skills

Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally

Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions

Innovation Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement.

Ability to consistently meet deadlines and achieve goals

Should be we'll versed with Computer Usage and MS Office Applications like Excel, Word and Power Point

Key Competency

Change Agility

Mastering Complexity

Communicating for Impact

Performance drive and Execution

Basic Requirements

Graduate/Post Graduate

Flexible with shifts

Qualifications displayed in the job posting

Works on assignments that are routine in nature where limited judgment is utilized. Normally receives detailed instructions on all work. Work involves minimal problem resolution following detailed instructions. Basic reading, writing, arithmetic skills. Familiarity with spreadsheet applications, 0 - 1 years of experience.