Analyst - Financial OperationsNew

Job Description

New Analyst - Financial Operations Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role - Responsible for bank account reconciliation and resolving internal and merchant queries raised via Freshdesk related to payouts, transactions, and fund movements. The role involves coordinating with banks for issue resolution, but does not include direct handling of settlements or refunds. Key Responsibilities: Conduct regular reconciliations to identify and prevent potential revenue leakages by working closely with internal tech teams. Perform day-to-day reconciliation of deposits and withdrawals from Nodal accounts, ensuring accuracy and completeness. Reconcile bank MIS reports with internal system data and ensure daily fund matching. Coordinate with partner banks to resolve reconciliation discrepancies and payment-related issues. Share daily reconciliation summaries with the accounting team to support timely and accurate accounting entries. Collaborate with technical teams to monitor the ingestion of daily MIS files into internal dashboards and work towards achieving 100% reconciliation accuracy. Address and resolve queries or tickets raised by merchants, customers, or banks in a timely manner. Maintain a strong understanding of internal products to effectively support issue resolution across stakeholders. Review and respond to open tickets assigned via helpdesk tools (e.g., FreshDesk) while meeting defined SLAs. Prepare and publish weekly and monthly reconciliation and performance reports as required. What do we expect from you? Bachelor’s degree. Good communication and writing skills. Good analytical skills. Proficient in the Microsoft Office suite of products, especially MS Excel, to handle large volumes of data. Reconciliation Experience is a must. Motivated self-starter able to work independently with minimal supervision as well as cooperatively with others within and across functions. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.