Analyst - Customer Facing E&C/Cross-boarder Country Support

About the Job

Our Team:

Sanofi Business Operations (SBO) Go-To-Market Capabilities (GTMC) is a newly established team that aims to standardize and centralize customer-facing operations across Sanofi's Global Business Units (GBUs). Located in Hyderabad, this team plays a pivotal role in supporting the execution and modernization of Sanofi's commercial strategy, improving efficiency through the consolidation of tools, processes, and stakeholder collaboration.

Main Responsibilities

• E&C Support Activities:

• Manage data updates for Fair Market Value (FMV) rates, hospitality rules, and contracts.
• Handle administrative tasks like user access creation, cleanup of inactive users, and participant bulk uploads for OneCRM and cross-border instances.

• Veeva CRM Platform Support:

• Draft user acceptance test scripts for monthly feature releases.
• Analyze user workflows to identify optimization opportunities.
• Configure system settings and automate workflows for better efficiency.
• Provide technical support and maintain a knowledge base of common issues and solutions.

• Data Analysis & Reporting:

• Develop and maintain reports to monitor tool adoption and engagement KPIs.
• Ensure data accuracy and consistency across cross-border and local CRM instances.

• System Administration:

• Manage user access, ensuring proper security and access controls.
• Support data sync troubleshooting, especially tiering between local and global systems.

• Continuous Improvement:

• Stay current on industry trends and CRM tools.
• Support initiatives related to implementation of new tools or features that improve system capabilities.

People:

• Collaborate with internal teams including Digital, Commercial Operations, and Field Force to deliver on project goals.
• Build effective relationships with stakeholders across geographies, GBUs, and functional teams.

Performance:

• Deliver accurate and timely updates to system data.
• Provide effective support and troubleshooting that reduces downtime and improves user experience.
• Ensure full compliance with data handling, system access, and support protocols.

Process:

• Work within established CRM and operations guidelines.
• Ensure adherence to SLAs and regulatory requirements in all administrative and system-support processes.
• Proactively communicate delays, issues, or risks with proposed resolutions.

About You

Experience:

• 2+ years of experience in CRM administration, ideally with Veeva CRM.
• Prior experience in commercial operations, SFE, and field-force support is highly desirable.

Soft Skills:

• Excellent communication, cross-functional collaboration, and project management skills.
• Analytical mindset with high attention to detail.
• Strong problem-solving and decision-making ability.

Technical Skills:

• Hands-on experience with CRM systems, especially Veeva CRM.
• Strong understanding of customer engagement tools, segmentation, profiling, and analytics.
• Knowledge in data security, access control, and reporting metrics.

Education:

• Graduate/Postgraduate in Management, Statistics, Life Sciences, Engineering, Business Analytics, or related fields (e.g., MBA, PhD).

Languages:

• Fluent English written and spoken.

Personal Characteristics:

• Proactive, hands-on, resilient, adaptable to change, with a mindset for continuous improvement.
• High ownership and accountability for tasks with a customer-first approach.

Why Join Us

At Sanofi, we empower employees to grow and thrive while bringing life-changing science to the world. Enjoy flexible opportunities for advancement, a collaborative work environment, competitive benefits, and a mission that truly matters.

Pursue progress, discover extraordinary

We are proud to be an equal opportunity employer embracing diversity, equity, and inclusion. Learn more about our culture at sanofi.com.