How will you make an impact in this role
Function Description
Finance Control Management is a comprehensive an integrated program. Control Management team is a key partner to Finance and provides thought leadership to identify, measure, assess, report, monitor and control operational risk exposures facing American Express. It supports business process owners while ensuring all relevant regulatory and legal requirements are met.
A collaborative partnership between a centralized Operational Risk Governance Group (ORGG), subject matter experts (SMEs), business unit partners, and the Control Management teams enables efficient and effective operational risk controls supported by the Company s Operational Risk Framework. This framework consists of several core components including risk assessment, business and environmental internal control factors and reporting monitoring.
Purpose of the Role:
Analyst - Control Management reports to the Manager, Control Management (Issues, Events and Remediation), whose main responsibilities is to provide MIS, analytical support to Finance Control Management and Senior Finance Leadership on Events, CAPs, PRSAs and Control rating elements.
Support remediation of issues by influencing Finance, who own and execute issue/Operational Risk Event (ORE) remediation
Facilitate investigation and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support the End-to-End (E2E) Finance issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
Perform sample testing of issues to ensure resolution is complete and effective
Opine on specific control enhancements related to issues
Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees
Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Strong project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Excellent Verbal and written communication skills
- Ability to work independently from understanding the regulation, designing the test script, execution of fieldwork testing, communication of findings to business and to reporting gaps.
- Develop strong interpersonal relationship across different cross functional teams. The individual needs to be highly customer centric
Preferred Qualifications
- A graduate degree in any field is required. However, an MBA or equivalent will be preferred.
- Experience in Issue Management /any other Operational Risk domain will be preferred
- Experience in at least one of the following:
o Scoping, prioritizing, and support remediation of operational issues
o Investigating and conducting root cause analysis to address repeated operational risk issue types
o Performing quality assurance on documentation of operational risk issues and events
o Overseeing BU remediation process for operational risk issues and events
o Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
o Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices.
ORMCM
