Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Function Description

Finance Control Management is a comprehensive an integrated program. Control Management team is a key partner to Finance and provides thought leadership to identify, measure, assess, report, monitor and control operational risk exposures facing American Express. It supports business process owners while ensuring all relevant regulatory and legal requirements are met.

A collaborative partnership between a centralized Operational Risk Governance Group (ORGG), subject matter experts (SMEs), business unit partners, and the Control Management teams enables efficient and effective operational risk controls supported by the Company’s Operational Risk Framework. This framework consists of several core components including risk assessment, business and environmental internal control factors and reporting & monitoring.

Analyst - Control Management reports to the Manager, Control Management (Issues, Events and Remediation), whose main responsibilities is to provide MIS, analytical support to Finance Control Management and Senior Finance Leadership on Events, CAPs, PRSAs and Control rating elements.

• Support remediation of issues by influencing Finance, who own and execute issue/Operational Risk Event (ORE) remediation

• Facilitate investigation and conduct root cause analysis to address repeated issue types

• Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes

• Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary

• Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process

• Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes

• Support the End-to-End (E2E) Finance issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices

• Perform sample testing of issues to ensure resolution is complete and effective

• Opine on specific control enhancements related to issues

• Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution

• Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees

• Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• 2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

• Strong project management, communication, and interpersonal skills

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Excellent Verbal and written communication skills
• Ability to work independently from understanding the regulation, designing the test script, execution of fieldwork testing, communication of findings to business and to reporting gaps.
• Develop strong interpersonal relationship across different cross functional teams. The individual needs to be highly customer centric

Preferred Qualifications

• A graduate degree in any field is required. However, an MBA or equivalent will be preferred.
• Experience in Issue Management /any other Operational Risk domain will be preferred
• Experience in at least one of the following:

o Scoping, prioritizing, and support remediation of operational issues

o Investigating and conducting root cause analysis to address repeated operational risk issue types

o Performing quality assurance on documentation of operational risk issues and events

o Overseeing BU remediation process for operational risk issues and events

o Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability

o Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices.

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.