AM/DM-Global HR Ops| US,UK Exp| Hire To Retire| Bangalore/Pune| Hybrid

Designation

Working

Hybrid Model:

Work Location

Experience

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Position Summary

Team Manager/Senior Team is responsible for overseeing the day-to-day operations of the HR Operations/Support .This role involves managing a team of HR Associates and SMEs, ensuring efficient and effective delivery of HR services, and driving continuous improvement within the department. Ensuring local and compliances of supporting countries are adhered. Participation in internal and external audits.

Team Management:

• Recruit, hire, and train team of HR Representatives
• Provide ongoing coaching, mentoring, and development to team members.
• Manage performance reviews and evaluations.
• Motivate and inspire the team to achieve high levels of performance

Operational Management:

• Develop and implement policies, procedures, and standards for the HR Support
• Monitor and analyze key performance indicators (KPIs) to assess department performance.
• Identify areas for improvement and implement changes to enhance efficiency and effectiveness.
• Allocation of Resources based on priorities and peak seasons

Customer Service:

• Ensure that the HR Support provides exceptional customer service to employees and applicants.
• Develop and implement strategies to improve customer satisfaction.
• Resolve escalated customer complaints and issues.

Process Improvement:

• Continuously review and improve HR processes and systems.
• Identify opportunities for automation and implement technology solutions.
• Collaborate with other HR departments to streamline processes and reduce redundancies

Compliance:

• Ensure compliance with all relevant HR laws and regulations.
• Conduct regular audits and reviews to identify and address compliance risks.
• Strong understanding of HR policies, procedures, and best practices

Skills and Competencies

• Leadership

  : Ability to inspire and motivate a team to achieve high performance.

• Strategic thinking

  : Ability to develop and implement long-term plans and strategies.

• Customer service focus:

  Commitment to providing excellent customer service.

• Problem-solving

  : Ability to identify and resolve complex issues effectively.

• Communication skills:

  Ability to communicate clearly and concisely, both verbally and in writing.
• Proficiency in MS Office applications
• HR Tech Experience preferred.
• Proven experience in project management, preferably in a fast-paced environment
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Strong interpersonal and communication skills, with the ability to work effectively with team members onshore and offshore and stakeholders at all levels

Minimum Qualifications

• Education Major Graduation in Business Management is added advantage and Project Management experience is must.
• Degree Bachelor/Master

Licenses/Certificates

• Project Management, Lean/Six Sigma Added Advantage