Amazon Connect Professional

Virtusa

1 - 4 years

6 - 10 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

ticketing s3 python restful software development contact center solutions ai contact center sales salesforce zendesk lambda java restful apis apis devops crm platforms aws programming aws services architecture crm devops tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key ResponsibilitiesDevelop and maintain contact center solutions using Amazon Connect including contact flows IVR systems and integrationsCollaborate with architects tech leads and business teams to understand requirements and deliver scalable solutionsImplement
AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch to support contact center functionalityIntegrate Amazon Connect with CRM platforms, ticketing systems, and third party APIsOptimize performance reliability and cost efficiency of contact center components
Participate in code reviews testing and deployment activitiesTroubleshoot and resolve issues in production and development environments
Document technical designs, configurations, and best practices
Required QualificationsBachelors degree in Computer Science Engineering or related field 4 Plus years of experience in software development or cloud engineering
Plus years of hands on experience with Amazon Connect and related AWS servicesStrong understanding of contact center technologies such as IVR CTI and call routingProficiency in programming languages like Python, Node js, or Java
Experience with RESTful APIs and serverless architecture
Good communication and problem-solving skills
Preferred Qualifications:AWS Certified Developer or Solutions Architect
Experience with CRM platforms (e g , Salesforce, Zendesk) and their integration with Amazon Connect
Familiarity with DevOps tools and CI/CD pipelines
Exposure to AI/ML services for enhancing customer interactions

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