Amazon Connect Integration & Testing Engineer

Prodapt

0 years

0 Lacs

telangana

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

connect integration testing test servicenow logic routing audit metrics recording simulations reports support deployment aws documentation reporting

Work Mode

On-site

Job Type

Part Time

Job Description

Overview:

Test Amazon Connect flows, Lex bot interactions, and ServiceNow integrations to ensure performance and compliance.

Responsibilities:

Develop and execute comprehensive test plans for the new IVR, covering all call flows, branching logic, and error paths.
Verify that call attributes are correctly set and passed through the system to enable accurate call routing and tagging. Validate Lambda integrations with ServiceNow. Set up and monitor audit logs and metrics (e.g., using CloudWatch) to verify system performance and troubleshoot issues. Verify GDPR-compliant call recording, tagging, and storage. Conduct end-to-end call simulations across scenarios and languages. Prepare test cases, bug reports, and validation logs. Support go-live and post-deployment testing.

Requirements:

Hands-on testing experience with Amazon Connect IVR and Lex.
Knowledge of AWS Lambda, S3, and EventBridge, CloudWatch.
Familiarity with ServiceNow Voice CSM.
Strong understanding of call center testing methodologies. Good documentation and reporting skills.

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