AM Station

As an overall in charge of Station/Operations of your section with reporting to HOD/Station, you need to ensure efficient operations of the RRTS/MRTS line Delhi/UP (Delhi to Meerut) to maintain the highest standards of housekeeping, cleanliness, hygiene and maintenance utilizing all available resources to achieve optimum passengers’ satisfaction and organizational profitability with the following specific responsibilities: –

• Responsible and in-charge for overall station operational activities for stations entrusted to him.
• Provide feedback and engage, when necessary, with training team for improving the competence of station staff.
• Prepare stations and staff for CMRS inspection and revenue services and other task associated with it like but not limited to procurement actions, ETR tests and reports, Mock drills like fire, ambulance calling etc.
• Monitoring and coordination with external agencies like Police, Fire department, medical agencies etc. of its section.
• Ensuring completion of assurances to be given by station staffs at regular intervals.
• Conduct monthly, quarterly inspections of stations and submit the reports to safety and quality department. Lead to get the compliances done as per requests received from departments and client.
• Preparing and validating the SWO’s for commissioning of stations.
• Performance monitoring and assessment of station staff and suggest measures to bring them to required competence level by regularly conducting mock drill at station level.
• Liaise with Safety, OCC and other stake holders in case of incident at stations.
• Arranging timely repair/replacement of defective equipment in coordination with maintenance/procurement department.
• Ensure high level of services for passengers (cleanliness of stations, crowd management, availability of passenger facilities etc.)
• Management of all station staff duty roster and attendance.
• Ensuring the health, safety and welfare of staff and ensure others are also not affected.
• Ensure proper functioning of all the essential & safety equipment’s provided at the stations.
• Make sure that all accidents related to station operations are investigated for the purpose of identifying root cause. Communicate and monitor implementation of effective rectification actions. Issue regularly lessons learnt to staff for improvements.
• Render all possible help in case of emergency as per applicable procedures.
• Liaise with the external agency in consultation with NCRTC for hassle free station operations.
• Identify the improvement area and redressal of passenger complaints/grievance at station level.
• Promptly completing task as assigned by HOD Stations.
• Reports to Head of Station Operations