Airline Executive Staff

Job Summary:

The Junior Executive supports airport operations by ensuring smooth handling of passengers, baggage, cargo, and flight services in compliance with regulatory and safety standards. This entry-to-mid-level professional plays a vital role in maintaining efficient airport services and providing a high standard of customer service.

Key Responsibilities:

• Passenger Services:

• Assist with check-in, boarding, and arrival procedures.
  
• Coordinate with immigration and customs for smooth passenger flow.
  
• Address passenger queries, complaints, and special assistance needs.
  

• Ramp & Ground Handling:

• Monitor aircraft turnaround activities including loading, fueling, catering, and cleaning.
  
• Ensure timely departure and arrival processes.
  
• Coordinate with ramp, baggage, and fueling teams for on-time performance.
  

• Operational Coordination:

• Liaise with airline staff, air traffic control, and ground staff for daily operations.
  
• Prepare and maintain flight records, reports, and documentation.
  
• Support emergency procedures and irregular operations (IROPs) management.
  

• Safety & Compliance:

• Adhere to aviation safety and security protocols as per DGCA/ICAO guidelines.
  
• Conduct pre-departure inspections and coordinate with relevant agencies.
  

Qualifications:

• Bachelors Degree or Diploma in Aviation Management, Hospitality, or a related field.
  
• 0–2 years of relevant experience in airport or airline operations (freshers may apply).
  
• Strong interpersonal and communication skills.
  
• Proficiency in local language and English.
  
• Ability to work in shifts (including nights, weekends, and holidays).
  
• Knowledge of airport systems (e.g., Departure Control System) is a plus.
  

Key Skills:

• Customer service orientation
  
• Time management and multitasking
  
• Problem-solving abilities
  
• Team collaboration
  
• Attention to detail
  

Compensation & Benefits:

• Shift Allowances & Overtime Pay

• Free or Discounted Air Travel

  (standby tickets for self/family, depending on employer policy)

• Medical Insurance

  (health, dental, vision)

• Provident Fund (PF) / Retirement Benefits

• Paid Leaves:

  Annual leave, sick leave, and casual leave

• Uniform & Grooming Allowance

• Free Transportation

  (to/from airport for shift workers)

• Meal Allowance

  or subsidized canteen

• Training & Career Development Opportunities

Career Path:

This role offers growth into senior executive or supervisor roles in airport management, customer experience, or airline liaison positions, with potential to move into corporate airline or aviation roles over time.