Air Ticketing Executive

• Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
• Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
• Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
• Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
• Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
• Stay updated with industry trends and airline policies to provide accurate and timely information to customers
• Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Qualifications

• Previous experience in a similar role or in the travel industry is preferred
• Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
• Strong knowledge of airline codes, fares, and flight regulations
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Attention to detail and accuracy in ticketing and reservation management
• Familiarity with airline policies and procedures
• Ability to handle difficult customer situations and provide effective solutions

Skills

• Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Attention to detail
• Ability to work in a team
• Knowledge of airline codes, fares, and flight regulations
• Customer service orientation
• Ability to handle stressful situations