Air Ticketing Executive People Champions HR Solutions

3.0 - 6.0 years

2 - 4 Lacs

mumbai, malad

Work from Office

Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS) Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers Stay updated with industry trends and airline policies to provide accurate and timely information to customers Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction Qualifications Previous experience in a similar role or in the travel industry is preferred Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo Strong knowledge of airline codes, fares, and flight regulations Excellent communication and customer service skills Ability to multitask and work in a fast-paced environment Attention to detail and accuracy in ticketing and reservation management Familiarity with airline policies and procedures Ability to handle difficult customer situations and provide effective solutions Skills Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo Strong communication and interpersonal skills Excellent problem-solving abilities Attention to detail Ability to work in a team Knowledge of airline codes, fares, and flight regulations Customer service orientation Ability to handle stressful situations

Posted 1 day ago

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