Air Ticketing Executive

Job Responsibilities

• Booking tickets through GDS software and other available portals.
• Liaison with all Airlines for the best-negotiated fares required for our tours/ clients.
• Resolve issues related to airline tickets, such as booking problems, cancellation of tickets, and the issue of additional tickets.
• Maintain Strong PR with all airlines.
• Analyzing the air tour budget and getting a lower fare than the budget so that we can make more profits.
• Scheduling flights based on customer needs and available flights.
• Communicating with customers to answer questions about tickets, pricing, or flight schedules.
• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders.
• Entering customer information into a computer system to issue tickets or update records.
• Explaining applicable fees and taxes for each ticket.
• Helping clients with travel-related questions.
• Working alongside the tour sales team.

Requirements

• Minimum 1-2 years of experience in domestic and international ticketing
• Bachelor's or Diploma in Travel, Tourism, or any related field.
• Experience in managing corporate clients
• Ability to work in a fast-paced environment
• Fluent in written and spoken English
• Able to work on Excel