Air Ticketing Executive Cabin Crew Ground Staff- Freshers/Experienced

We are seeking a motivated and detail-oriented Air Ticketing Executive to join our growing team. This is an entry-level opportunity ideal for individuals passionate about aviation and eager to build a career in the travel and tourism industry. You'll play a key role in managing airline ticket reservations, ensuring accurate issuance, and delivering exceptional customer service for our travel packages.

Job Responsibilities:

• Process airline bookings accurately and efficiently using GDS platforms (e.g., Amadeus, Sabre, Galileo).
  
• Issue and reissue airline tickets, handle cancellations, and process refunds in compliance with airline policies.
  
• Provide accurate, up-to-date information to clients regarding flight schedules, fare rules, and travel requirements.
  
• Assist customers with booking inquiries and resolve ticketing issues quickly and professionally.
  
• Maintain precise records of all ticketing transactions and related documentation.
  
• Stay informed on the latest airline fare structures, ticketing procedures, and travel advisories.
  
• Assist in handling customer complaints and queries related to air travel and ticketing.
  
• Collaborate with the tours and operations team to ensure seamless travel arrangements.
  Qualifications:
• High school diploma or equivalent; a degree or diploma in travel and tourism is a plus.
  
• IATA certification in air reservation, ticketing & reporting
  
• Basic computer literacy and proficiency in Microsoft Office Suite.
  
• Excellent communication and customer service skills.
  
• Strong attention to detail and accuracy.
  
• Ability to work in a fast-paced environment.
  
• Willingness to learn and adapt to new technologies and airline policies.
  

Minimum 1-2 years of experience in customer service or support roles, preferably in tech or app-based businesses. Strong communication skills in English and Hindi (additional regional languages are a plus). Patience, empathy, and a problem-solving attitude. Ability to work in a fast-paced environment and handle multiple queries efficiently. Basic technical knowledge of mobile apps and social platforms is preferred. Familiarity with CRM tools and customer support software is an advantage. Flexible to work in shifts as per business needs.