AGM Business Excellence - Healthcare Insurance (Payer) - GO/JC/1087/2025

Job Title - A

GM - Payer Insurance

Job Overview -

The role of Associate General Manager (AGM) in the Payer (Insurance) domain encompasses leadership, strategic oversight, and operational excellence.

Key Responsibilities

Quality Assurance - Ensure Program Quality objectives and SLAs are met. Ensure Program Quality measurements are reflective of Quality levels perceived by the clientValue Creation - Deliver tangible value to the clients thru. Process Reengineering, Transformation projects leveraging Digital capability (Automation, Analytics, etc.). Cross geo/cross tower projects. Drive client specific initiativesEfficiency Improvement - Reduce cost of operations, reduce cost of quality, improve productivity, Optimize Spans & Ratios, Utilization Improvement, Speed to Proficiency �Learning curve reductionDelivery Excellence - Improve process capability, improve end to end service delivery processes, Build and leverage Continuous Improvement, Meet SLA commitments, Lead and manage InterventionsPeople Management - Ensure employee engagement thru strong people connect and managing grievances with the help of HRBP and leadership team as appropriate. Drive team upskilling initiatives. Ensure appropriate staffing and back up plans to ensure business continuityClient relationship - Manage client conversations w.r.t. Quality and Continuous Improvement. Periodically present value-adds in business reviews. Manage and drive client satisfaction improvement projects and key actions.

Skills & Attributes

Master's in business administration or any post-graduation will be an advantage.Around

12

to 20 years, with approx. 10+ years of BPO experienceExperience in US healthcare BPO is necessaryCandidates with stability preferred in terms of previous job changesPreferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/AutomationWork experience in MNCs or reputed organizations will be an added advantage.Certified

Six Sigma Black Belt

from reputed institutes/companies.

Skills Required

RoleAGM Business Excellence - Healthcare Insurance (Payer)Industry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired Education Post GraduateEmployment TypeFull Time, PermanentKey Skills

• INSURANCE - PAYER
• REVENUE CYCLE MANAGEMENT
• SIXSIGMA
  

Other Information
Job CodeGO/JC/1087/2025Recruiter NamePriya Srinivasan