Agile-Customer tech-SalesForce-Tech Manage-Manager

You will be responsible to develop large and complex web applications architecture, composed of components, standards that govern which how data is represented, arranged, integrated and used by users, including the design, build and documents to address business requirements

You will be responsible to create sound project plans with the business by engaging with multidisciplinary teams, and by identifying, managing and mitigating risk

You will be responsible to develop relationships across the business to understand data requirements, applies deep technical knowledge of data management to solve business problems in areas where solutions may not currently exist, necessitating new solutions / ways of working / technologies and proactively articulating these to the business

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Skills and attributes for success

• 5+ years SFMC experience - Technical Delivery Manager
• 3+ years as Tech manager, SFMC certified
• AEP, Omni channel personlization journey experience a plus.

To qualify for the role, you must have

• Provide guidance and training as necessary to develop crew.
• Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives.
• Identifies opportunities for continuous improvement.
• Enhance cybersecurity frameworks by integrating advanced security measures and best practices into IT projects to safeguard company data and assets.

What we look for

• Responsible for delivering software releases relating to the product for the business units
• Works with business clients to determine scope, and develops environmental requirements for each project.
• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals.
• Presents status, metrics, and department initiatives at meetings with management and project peers.
• Maintains relationships with technical teams, IT, and business partners.
• Participates in the development of the department budget.
• Reviews expenses and ensures department operates within budgetary guidelines.
• Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.
• Lead cross-functional teams, fostering collaboration and effectively communicating project progress and updates to stakeholders.
• Identify potential risks throughout the project lifecycle and implement strategies to mitigate them, ensuring smooth project delivery.
• Develop comprehensive project plans, set timelines, allocate resources efficiently, and manage budgets to ensure successful project delivery.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:

  Youll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you:

  Well provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership:

  Well give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture:

  Youll be embraced for who you are and empowered to use your voice to help others find theirs.