Agent - Customer Support

The Customer Support Representative is responsible for providing excellent customer service by addressing and resolving customer inquiries, issues, and concerns through various communication channels. This role focuses on ensuring customer satisfaction and maintaining a positive company image. Responding to customer inquiries via phone, email, chat, the Customer Support Representative troubleshoots and resolves customer issues in a timely and efficient manner. They provide product and service information to customers, escalating complex issues to higher-level support or relevant departments when necessary. Additionally, they document and maintain records of customer interactions and transactions, identifying recurring customer issues to improve products and services. The Customer Support Representative also plays a role in assisting in the development of customer support processes and documentation. The ideal candidate for this role should be a graduate with experience in customer service. They should possess proven experience in a customer support role, excellent communication and interpersonal skills, strong problem-solving and multitasking abilities. Proficiency in using customer support software and tools is required, along with the ability to demonstrate patience and empathy in dealing with customer issues.,