Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
Bill Gosling
>
Agent, Case Management

Agent, Case Management

Bill Gosling

0 - 3 years

4 - 7 Lacs

gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer service representative outbound french customer satisfaction process improvement information security team leader operations customer support outsourcing financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Agent - Case Management Interacts with customers / customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. They will assist customers with their cases, emails and complaints. They will be responsible in providing information to customers about product and service features. The Agent - Case Management helps customers when they are faced with problems, need further information and/or ensuring customer information is updated accurately. They will Interact with customers, dealerships and client internal support teams as needed to achieve customer satisfaction.

What Youll Do:

Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer s account information
Work with dealerships and client support teams as needed to achieve optimal customer satisfaction in relation to service, customer complaints, warranty issues and recalls
Overcome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager.
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
Make accurate records as needed in both French and English, as applicable, for specific case types.
Review customer files and take appropriate actions in a timely manner
Think creatively both in terms of solutions to complex complaints and process improvement.
Collaborate cross-functionally on root cause analysis and drive resolution of customer issues
Ensure customer satisfaction and provide professional customer support
Ensure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis.
Champion company core values and other company programs
Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required

Philippines - Minimum of 2 years post-secondary or equivalent is required

Costa Rica - No Minimum requirement

United Kingdom - No Minimum requirement

Experience

Previous experience in an Agent/Customer Service Representative is preferred but not required
Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice.
Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty

Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations

What Were Looking For:

INFORMATION SECURITY RESPONSIBILITIES

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.

Why Join Us

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you re equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people s lives!

More Jobs at Bill Gosling

Agent, Customer Service Specialist - Customer Experience

Gurgaon

Experience: Not specified

INR 2 - 6 Lacs

QA Technical consultant - Quality

Gurgaon

Experience: Not specified

INR 2 - 10 Lacs

QA Technical consultant - Quality Service

Gurgaon

Experience: Not specified

INR 2 - 10 Lacs

Floor Support, Customer Service Representative - Customer Experience

Gurgaon

Experience: Not specified

INR 2 - 3 Lacs

Floor Support - Customer Experience

Jaipur

Experience: Not specified

INR 2 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Bill Gosling

Customer Service Outsourcing

Winnipeg

Login to

Please Verify Your Phone or Email

Confirm Action

Agent, Case Management