Aftersales Manager/ Service Head

As an Aftersales Manager/Service Head at BMW Eminent Cars, an authorized dealer of BMW India in Surat, your main responsibility will be to oversee and manage aftersales operations to ensure customer satisfaction and service excellence. You will lead a team to achieve sales and service targets while maintaining regular interaction with customers to address service-related issues and enhance aftersales service strategies. Monitoring performance metrics and implementing process improvements are key tasks in this dynamic work environment. The ideal candidate for this full-time, on-site role should possess expertise in Customer Satisfaction, Customer Service, Aftersales management, and Sales. Strong analytical skills, excellent leadership abilities, and effective communication are essential qualities for success in this position. A Bachelor's degree in Business, Automotive Management, or a related field is preferred. If you are looking for a challenging opportunity to contribute to delivering unparalleled BMW experiences and have the ability to work in Surat, we welcome you to join our team at BMW Eminent Cars.,