After Sales and Service Engineer

Shakti Hormann

5 - 7 years

0 - 3 Lacs

ahmedabad

Posted:1 hour ago| Platform:

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Skills Required

after sales service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core

Excellent Communication skill Spares and AMC management Site Handling Skills

RCA (Root cause analysis) & FMEA (failure modes and effects analysis) skills Customer Handling Management

Techno Commercial & negotiation KRA's - Result Oriented

So

CRM / SAP / Microsoft

Timely execution of service calls
Timely response & Updating sa and project status to HO, Customers
Customer complaint resolution with Closure with RCA.
KSP (Knowledge sharing Programme)- Conducting Installation / Trouble Shooting / Spares Key Selection training to SHPL / SP/ CP / Authorized Installation contractors.
Responsibilities
• Regional After Sales Business as per KRA
Closure of Warranty and Non Warranty Tickets with in OTD
Conducting the Performance Audit / Campaign for the supplied products
Conversion of Spares/ AMC Leads into order conversion.
Achieve the Targeted aher Sales Business inline to the organization goals.
Minimize the QAR, Cost of Poor quality (FOC Supply)
Conduct Product awareness seminars
Evalation on process audit for the existing SP (Service partners) / AIC (Authorised Installation Contractor).

Self-Motivated
Analytical Skills
Team Player
Ready to start up
Willing to travel
Forecasting / Proactive thought process

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