Advisory Specialist I (Risk & Compliance)

About Us:

Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.

Position Overview:

You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering solutions related managed services requests from customers. This role is expected to be an expert in the Diligent solutions and collaborate with internal teams to get the job done.

Key Responsibilities

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Proactively develop Domain and Product expertise to provide guidance to customers on best practices for Diligent solutions rollout and project execution through continuous learning and personal development.
• Work with clients to understand their program goals
• Leverage Diligent methodology to configure and implement our product and enable customers to use our product
• Provide guidance on best practices and usage of our products to achieve best results.
• Ensure a good customer experience during the implementation journey.
• Ensure timely and quality delivery of the services contracted by customers.
• Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams.

Required Experience/Skills

• 2 to 5 years of experience
• Embody Customer First mindset in all undertakings, operating with urgency, excellence and accountability to customer outcomes and experiences.
• Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, following processes and procedures with stakeholders and customers.
• Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment
• Shows a willingness to problem-solve and take on new challenges
• Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment

Preferred Experience/Skills

• Passionate about Governance
• Excellent communication skills including delivery of presentations or workshop facilitation