Advisory - Digital - CX - Scrum Master

Responsibilities

• Identifies, grows, and maintains strategic relationship with client personnel, including Internal stakeholders management.
• Responsible for managing client expectations and delivering difficult messages when necessary to keep project delivery on course.
• Identifies areas of risk on engagements and develops plans to manage those risks.
• Drives the vision of the project solution.
• Prepares formal and informal presentations for client meetings.
• Identifies new business opportunities and communicates such opportunities to his/her engagement superiors.
• Guides, manages, and assists in multiple project-level efforts to apply, roll-out, configure various changes within multiple methodologies including Agile methodologies.
• Performs gap and data analysis in support of identifying improvement opportunities.
• Leads Agile meetings, creates user stories and discovery workshops for custom IT solutions.
• Conducts current state assessments of business processes and supporting systems.
• Acts as liaison between change requester and software development team. Addresses development team needs efficiently and effectively; creates release timelines and plans; coaches team on solution delivery, change management, and risk mitigation.
• Leads, coaches, and educates the scrum team in applying concepts and principles and staying focused on quality, predictability, flow and velocity of development.
• Strong leadership skills in facilitating meetings with developers, including scrum meetings and retrospective meetings, by providing functional clarification, setting delivery expectations with the team and client, and managing the budget.
• Supports the projects on-time delivery, finds and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment.
• Manages all time input and billing activities ensuring completion in a timely manner.
• Other duties as required.
• Shift timing: 2:00 PM IST to 11:00 PM IST.
• Hybrid Mode

Supervisory Responsibilities:

• Supervises the day-to-day workload of the team on assigned engagements and reviews work product.
• Acts as mentor to team, as appropriate

Qualifications, Knowledge, Skills and Abilities

Education:

• Bachelor s degree in business or information technology.

Certification:

• Certified ScrumMaster (CSM), SAFe Scrum Master (SSM), or Agile Certified Practitioner (PMI-ACP), preferred.

Experience:

• Eight (8) or more years of professional experience leading agile project, technical solution projects, strategic or integration/implementation of varied IT solutions, required.
• Three (3) or more years of experience with agile development life cycle and demonstrate success leading multiple project teams to completion while mitigating risks, required.
• Three (3) or more years of experience as a Scrum master, required.
• Three (3) or more years of experience as a Scrum Master, leading software development teams and facilitating Scrum ceremonies, including coaching meetings with internal teams, required.
• Strong analytical, facilitation, documentation, risk management and communication skills, required.
• Strong project planning, scoping, and management skills, required.
• Strong business process analysis & design and process flow skills, required.
• Client facing consulting experience, preferred.
• Previous experience in managing scope, timeline or budget, preferred.

Software:

• Proficient in Microsoft Office Suite; specifically, Excel, Word, PowerPoint and Outlook, required.

• Azure DevOps, required

• JIRA, Smartsheets, MS Project, Visio or any other project mapping tool, preferred.

Other Knowledge, Skills & Abilities:

• A track record of managing projects within a software solution environment.
• Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details.
• Excellent communication skills, both written and spoken, along with strong facilitation and collaboration skills
• Excels at operating in a fast-paced technical environment.
• Ability to solve problems, identify solutions, and appropriately escalate issues.
• Must be open to local travel to the client site as needed.