Advisor NVOC

You will be responsible for managing all customer interactions within specified parameters. This includes demonstrating ownership on calls, responding to customers in an appropriate manner, and offering solution-based approaches for their concerns. You should consistently educate customers and stay updated on product, system, process, and policy knowledge. Adherence to rostered timing, shifts, and activities is crucial, as well as capturing relevant customer details and resolving queries promptly. Building and retaining customer relationships is key, along with following all contact center policies, procedures, and legislative requirements. Qualification Required: - Education: 10 + 2 / Graduation degree in any discipline Key Responsibilities: - Manage customer interactions as per schedule - Demonstrate ownership and offer solutions - Educate customers and stay updated on knowledge - Adhere to timing and resolve queries promptly - Build and retain customer relationships - Follow contact center policies and procedures Skills & Competencies: - Basic computer knowledge - Proficiency in English reading and writing - Strong problem-solving skills - Customer-focused mindset - Technical orientation - Attention to detail - Service-oriented mindset,