Advisor, Insurance

1 - 6 years

1 - 6 Lacs

Pune, Maharashtra, India

Posted:5 days ago| Platform: Foundit logo

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Skills Required

Customer Service Process Improvement Data Analysis Communication (Written & Verbal) Customer Relationship Management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Handle PhonePe account and transaction-related queries across phone and data channels. Follow process guidelines to resolve customer issues and build customer trust. Meet hourly and daily productivity goals. Escalate issues appropriately and recommend process improvements. Key Deliverables: Prompt and accurate resolution of customer queries. High customer satisfaction and trust. Achieved productivity targets. Identified and recommended process improvements for enhanced customer experience.

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