Admission Officer

Job Title:

Location:

Job Purpose

Key Responsibilities

• Handle admission enquiries through calls, emails, and walk-ins, providing accurate information about school programs and policies.
• Conduct campus tours for prospective parents and explain the curriculum, facilities, and unique offerings.
• Manage the application process from enquiry to enrolment, ensuring timely follow-up and documentation.
• Coordinate with academic and administrative departments for student assessments and onboarding.
• Maintain and update student enquiry databases and admission reports.
• Support admission campaigns, open houses, and promotional events.
• Assist in tracking admissions data, conversion ratios, and enquiry sources for reporting.
• Ensure a parent-friendly and professional admission experience aligned with school values.
• Collaborate with the Marketing and Accounts teams for fee details, communication, and brand alignment.
• Support post-admission follow-ups to enhance parent satisfaction and retention.
  

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service and relationship management abilities.
• Good organizational and follow-up skills.
• Proficiency in MS Office and CRM/admission management systems.
• Ability to handle multiple tasks with attention to detail and accuracy.
  

Qualification & Experience

• Bachelor’s degree in any discipline (Master’s preferred).
• 1–3 years of experience in admissions, front office, or customer-facing roles, preferably in an educational environment.