Admission Counsellor

Admissions Counsellor (Individual Contributor)

Location:

Bengaluru | Work from Office

About

upGrad School of Technology (uGSoT) is a next-generation undergraduate technology institution focused on strong academic foundations, real-world outcomes, and long-term career success.

high-involvement, consultative function

Role Overview:

Admissions Counsellor

This is not a people-management role.

Key Responsibilities:

1. End-to-End Admissions Counselling

• Own student and parent conversations from first contact to enrollment
• Conduct detailed need-assessment and eligibility discussions
• Explain programs, outcomes, timelines, and policies with clarity and honesty
• Guide families through application, offer, and enrollment decisions

2. Funnel & Conversion Ownership

• Own individual conversion metrics across:
• Lead Application
• Offer Acceptance (O2A)
• Acceptance Enrollment
• Proactively manage:
• Stalled cases
• Fence-sitters
• High-intent and high-risk leads
• Ensure timely follow-ups aligned with admissions cycles and deadlines

3. High-Quality Parent & Student Experience

• Handle parent conversations with maturity and confidence
• Address concerns around ROI, outcomes, and long-term career pathways
• Maintain a consultative tone focused on fit, not pressure
• Escalate complex cases appropriately when required

4. Process Discipline & CRM Hygiene

• Maintain accurate and timely CRM updates
• Follow admissions policies, communication standards, and compliance norms
• Ensure clean documentation across applications, offers, and enrollments

5. Ethics, Professionalism & Ownership

• Uphold ethical admissions standards at all times
• Take ownership of outcomes, learnings, and continuous improvement
• Collaborate with peers and managers to share best practices

Ideal Candidate Profile:

• 13 years of experience in:
• Admissions counselling
• Education sales
• Inside sales (high-ticket, consultative)
• Strong experience in

  parent-facing conversations

  is highly preferred
• Experience with structured funnels, targets, and CRMs is required

What We’re Looking For:

• Strong communication and listening skills
• Ability to explain complex programs simply and honestly
• Comfort with targets without compromising integrity
• High ownership mindset and process discipline