Common for Both Roles:Handle inbound and outbound calls, emails, and walk-ins from prospective students. Provide detailed information about courses, eligibility, fee structures, scholarships, and career outcomes. Guide candidates throughout the application and enrollment process. Maintain regular follow-up with leads to ensure conversions. Accurately update and manage student data in CRM systems. Participate in admission events, open houses, and campus tours. Maintain a strong understanding of the institution’s offerings and industry trends. Additional Responsibilities for Senior Admission Counsellor:Monitor and manage a team of junior counsellors. Review performance metrics and suggest improvements. Assist in setting monthly/quarterly admission targets and ensuring team achievement. Provide training and mentoring to new/junior team members. Prepare reports and updates for senior management.

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Admission Counsellor