Administrator - Field Services

Role & responsibilities

Responsibilities Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

1. To support daily technical support activities for computers & all other end point devices

2. Update the support ticket with the progress

3. To set up and test desktop computer peripherals

4. To perform the system changes adhered to organizational policies

5. Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance

6. Maintain technical documentation in association with other functional departments .

Preferred candidate profile

Behavioral skills

1. Good verbal & written communication skills

2. Analytics skills to analyze ticket information and data trends to help increase the computer systems performance and efficiency

3. To think out of box for new ways to increase performance, functionality to existing computer systems

4. Time management

5. Ability to collaborate and work in a team

6. Planning, organizing & prioritizing skills

7. Decision making

8. Problem solving

9. Planning, organizing & prioritizing

10. Active listening skill