Admin and Front Office

Admin & Front Office Executive – Job Description

Position: Admin & Front Office Executive
Department: Clinic Operations
Reports to: Clinic Manager / Medical Director

Key Responsibilities

Front Office (Patient Care & Hospitality):

• Greet and assist patients & visitors, ensuring a premium hospitality experience.
• Manage patient registration, appointment scheduling, and follow-ups.
• Handle calls, WhatsApp, email, and social media inquiries promptly.
• Coordinate patient flow with doctors, nurses, and treatment rooms.
• Manage billing, invoicing, payment collection, and receipts.
• Maintain the reception and waiting lounge to BM Elite luxury standards.
• Ensure confidentiality and professional handling of patient data.

Administration (Back-End Operations):

• Monitor staff attendance, leave records, and duty rosters.
• Coordinate with vendors, suppliers, and facility service providers.
• Maintain statutory documents, licenses, renewals, and compliance files.
• Handle petty cash, track clinic expenses, and assist with monthly accounts.
• Maintain inventory of consumables, office supplies, and treatment materials.
• Prepare daily/weekly reports for management.
• Assist in HR support — onboarding, contracts, and communication.
• Ensure smooth day-to-day operations by following clinic SOPs.

Required Skills

• Strong communication (English + Tamil; Hindi is an advantage).
• Polished grooming and patient-centric hospitality mindset.
• Proficiency in MS Office, appointment/CRM software.
• Ability to multitask and manage both patient care & admin responsibilities.
• Problem-solving ability and attention to detail.

Qualifications

• Graduate in any discipline (Business Admin / Hospitality / Healthcare preferred).
• 2–4 years’ experience in clinic, hospital, or luxury hospitality front desk.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• Medical administration: 1 year (Preferred)
• Human resources: 1 year (Preferred)
• Recruiting: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Hospitality management: 1 year (Preferred)

Language:

• Hindi (Preferred)
• Tamil (Preferred)

Location:

• Velachery, Chennai, Tamil Nadu (Preferred)

Work Location: In person