ACSM

ABC Digital Ltd. ACSM Location: Vijaywada, Andhra Pradesh Key Result Areas Supporting Actions Opportunity identification Mine cross sell opportunities from centrally shared customer data Understanding relevant user insights and pitch cross-sell opportunities directly and through customer service executives (CSEs) of units Awareness of available products bouquet and their fit with various customer personas Identifying opportunities to offer combination solutions based on customer needs Working with the product managers to build product-wise cross-sell propositions Cross LOB communication Nurturing relationships with CSEs of units to enable meaningful scale for cross sell opportunities and improve customer lifecycle value Work with cross-unit teams to set and achieve targets for cross-sell, new client acquisition & higher products per customer Drawing up the cross-sell blueprint for the zone with cross-unit alignment Managing lead generation and closure Ensure robust lead generation by networking across CSEs of various units to drive cross sell opportunities Follow up with sales teams for closure of leads generated Query redressal De-bottlenecking any issues, wherever needed Achieving new client acquisition & cross sell targets Ensuring the new client acquisition targets for the branch are achieved Ensuring consistent delivery of cross-sell product/service offerings, driving innovation basis contextual needs of the customer Tracking scale and quality on a day to day basis and identifying opportunities for improvement Minimum Experience Level 2 - 5 years Job Qualifications Post Graduate