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ACN GN - SONG - Service - Salesforce Platforms - Consultant

ACN GN - SONG - Service - Salesforce Platforms - Consultant

Accenture

4 - 9 years

14 - 19 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

process design business analysis sales salesforce crm stakeholder management sosl visualforce soql salesforce platform sfdc triggers apex salesforce sales force development salesforce sales cloud lwc salesforce certification crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Salesforce Business Analyst/Functional Consultant Consultant S&C GN SONG
Management Level 09 - Consultant
Location Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,
Must have skills Salesforce CRM platform implementations, Business Analysis, Stakeholder Management

Good to have skills Pre-sales activities, Service experience design, Industry-specific knowledge
Experience Minimum 5 + yrs experience

Educational Qualification MBA from a tier 1 institute
Job
Summary
As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM. You will work closely with clients to solve customer-facing challenges across sales, service, and marketing functions. Roles & Responsibilities

Provide consulting support on Salesforce projects by conducting design sessions and gathering requirements.

Present working demos to stakeholders and support implementation tasks.

Apply industry knowledge to implement Salesforce solutions tailored to client needs.

Develop business cases and value propositions with data analysis and presentation preparation.

Collaborate with project teams for successful Salesforce delivery.

Engage in pre-sales activities including RFP responses, solution demonstrations, and cost estimations.

Contribute to initiatives by developing points of view, reusable assets, and analyzing market trends.

Qualification
Professional & Technical Skills

Must To Have Skills:

Experience in Salesforce CRM platform implementations.

Strong stakeholder management and issue resolution skills.

Proficiency in business analysis, especially in service process design/redesign.

Familiarity with industry-specific requirements and customer service operations.

Experience in service experience design and user research.

Exposure to pre-sales activities and willingness to grow in this area.

Additional Information
The ideal candidate will have strong communication , analytical, and problem-solving skills, along with at least one Salesforce certification. This position offers opportunities to work on transformative projects with global clients and develop consulting acumen through personalized training. About Our Company | Accenture

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ACN GN - SONG - Service - Salesforce Platforms - Consultant