ACM Consultant Seasonal

Amazon

1 - 6 years

12 - 16 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

administration payroll quality standards database management time management analytical hr customer service subject matter expert computer operating

Work Mode

Work from Office

Job Type

Full Time

Job Description

Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
Coordinate the accommodation process and provide end-to-end case management
Collaborate with Stakeholders to determine and finalize accommodation approval/denials
Collaborate with leave of absence case managers
Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
Direct employees to the appropriate resource for answers
Maintain a case load of up to 120 cases.
Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
Maintain system records to ensure accurate and timely information/documentation
Provide training for employees, managers, HR and others in DLS
Adhere to internal SLAs and quality standards
Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Participate in other activities and projects within the DLS program
Maintain regular, reliable and timely attendance
Perform other duties as assigned
Ability to travel as appropriate (up to 25% of the time)

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