Accounts Receivables Specialist

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker and help patients in need. Founded in 2022, but with a history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle and get the right treatments to the right patients at the right time. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients: - Citeline accelerate the drug development cycle - Evaluate bring the right drugs to market - MMIT identify barriers to patient access - Panalgo turn data into insight faster - The Dedham Group think strategically for specialty therapeutics By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions, and expert advisory services alongside advanced technologies such as real-world data, machine learning, and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world-class solutions in the USA, UK, The Netherlands, Japan, China, and India. **Job Description** **Billing** - Collate all relevant information required for billing in a timely manner - Review the data input in the CRM and accounting system to ensure the accuracy of the final bill - Issue invoices in a timely manner and send them to customers through various channels (portal, email, etc.) - Invoice portal upload and maintenance - Timely resolution of invoice disputes and PO chasing - Customer account maintenance, reconciliations, and query resolution - Support shared AR Inbox **Credit Control** - Reduce overdue debtor days - Respond to information requests from Management and Sales regarding customer account status - Ensure timely and effective escalation of delinquent customer debt - Provide periodic account status reports to Finance and Sales Management **Qualifications/Skills** - 2+ years of billing experience - 5+ years of credit control experience - Strong verbal and written communication skills - Skill in establishing and maintaining effective working relationships - Approachable customer service orientation and can-do attitude - Accuracy and attention to detail - Strong organizational skills - Ability to organize and prioritize multiple tasks - Able to work under pressure and meet deadlines - Intermediate level proficiency with Microsoft Excel skills required - Experience with NetSuite and Salesforce systems preferred **Benefits** - Health Insurance - Provident Fund - Reimbursement of Certification Expenses - Gratuity - 24x7 Health Desk Norstella's Guiding Principles for Success: 1. Bold, Passionate, Mission-First 2. Integrity, Truth, Reality 3. Kindness, Empathy, Grace 4. Resilience, Mettle, Perseverance 5. Humility, Gratitude, Learning This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.,