Accounts Receivable / Collections Analyst

Teads

3 - 8 years

6 - 9 Lacs

gurugram

Posted:14 hours ago| Platform:

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Skills Required

dso excel ctv process improvement diversity and inclusion billing accounts receivable advertising recruitment salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Contact customers (agencies, publishers and brand clients) by telephone, email and letter to encourage collection in assigned portfolio
Maintain positive relationship with our customers by providing excellent service
Maintain notes on follow up and contact within NetSuite (our ERP system) and Salesforce (CRM)
Handle cases and Financial Requests relating to customers AR position via Salesforce
Send monthly statements to customers
Reduce DSO and bad debt expense of assigned portfolio
Communication to Sales and Account Managers on status of their accounts
Support daily cash applications in NetSuite and investigate unallocated cash receipts to customer accounts
Issue reminder and legal notices to customers based on the Credit Control policy
Collaborate with Internal Sales, AMs, Finance, Legal and billing teams in order to resolve discrepancies in a timely manner
Monitor and report on potential bad debts
Determine when accounts should be sent to outside collection agency when all efforts have been exhausted
Monthly reporting metrics on performance of portfolio
To assist in setting credit limits for new and existing customers where needed
Assist with customer credit card matters such as cc charges, refunds, chargebacks
Other ad-hoc projects

What you ll bring

Minimum 3 years experience in an Accounts Receivable / Collections role
Ability to adjust priorities quickly under pressure to meet deadlines
Flexibility within a constantly changing environment
Exceptional interpersonal skills
Excellent verbal and written communication skills
Ability to cooperate and collaborate effectively with team members
Proven results in reducing debtor days
Effective communication skills
Proactive attitude ability to take initiative to get things done
Possess strong Microsoft Excel and IT skills
Be motivated with an eye for process improvement
Experience working with international companies
Experience of working with advertising/marketing agencies would be preferable

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