Accounts Receivable Analyst

• The Accounts Receivable Analyst will be part of a versatile team responsible for:

• Overseeing the entire financial operations process or

• The customer set-up, invoice creation and cash application for ACA s clients as well as project

• reviews and reconciliations related to projects or client accounts.

• Oversee and resolve escalation related to cash applications and collections during business day

hours.

• APS ownership from project creation down to invoicing

• Respond to daily revenue-related inquiries from various stakeholders. Provide accurate and timely information to support business decisions.

• Assist with financial operations related to acquisitions. Ensure seamless transition and integration of acquired entities into existing financial systems.

• Zendesk Ticket Escalations handle and resolve tickets related to financial operation. Prioritize and escalate to ensure timely resolution.

• Process terminations in accordance with company policy and procedure

• Maintain accurate and up-to-date records of customer interactions and collection activities.

• Prepare and submit reports on collection efforts and results.

• Develop and maintain strategic partnership with Stakeholders

• Work closely with the Sales AEs and CSMs to address customer issues and improve overall

• customer satisfaction.

• Minimum of 2 years of experience for designated area (Billing or Financial Operations) in a high

• Bachelor s degree (Business or Accounting), or other quantitative background

• Experience in the Professional Services industry.

• Ability to exercise discretion and make independent judgments on matters of significance

• Demonstrated professional integrity

• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs

• Ability to work well in a fast-paced, small-team environment

• Ability to work independently, multi-task and prioritize effectively

• Ability to establish and maintain effective working relationships with colleagues and clients

• Highly motivated and goal oriented; proactive in one s own education and career progression;

• volunteers for and shows initiative on both internal and external projects and tasks

• Dedicated to upholding ACA s high-quality standards and customer service focus

• Strong organizational and problem-solving skills with attention to detail

• Strong oral and written communication skills

• Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet