Accounts Payable Senior Associate

Accounts Payable (AP) Senior Associate

Roles & Responsibilities

• Exception Handling & Customer Support:

  Serve as a Tier 2 escalation point for Business Process Outsourcing (

  BPO

  ) resources. You will be responsible for the

  AP exception handling process

  and related customer support, ensuring timely and accurate resolution of exceptions to drive customer satisfaction.

• Process Improvement:

  Conduct regular assessments of helpdesk tickets and

  AP exceptions

  to identify root causes and propose solutions. You will work with the team to continuously update and improve helpdesk and exception management playbooks to enhance performance against

  SLAs

  .

• Compliance & Reporting:

  Ensure compliance with internal and external policies, regulations, and laws. You will be accountable for decisions related to customer helpdesk and

  AP

  exception escalations.

• Collaboration:

  Work collaboratively within a global, matrixed environment. You will need a strong customer service focus and a problem-solving attitude to succeed.

Qualifications

• A Master's degree or a Bachelor's degree with 5 years of directly related experience. An Associate's degree with 7 years or a High School Diploma with 10 years of experience is also acceptable.
• A degree in

  Finance

  or

  Accounting

  is preferred.
• 3+ years of experience in

  Procure-to-Pay

  customer support or

  AP exception handling

  .
• Experience with

  ERP systems

  , particularly

  SAP

  , is a must.
• Proficiency in

  SAP

  and

  Excel

  is required.
• Strong attention to detail, verbal communication, and interpersonal skills.

Soft Skills

• Problem-Solving:

  Strong problem-solving attitude with the ability to derive root causes and propose effective solutions.

• Customer Focus:

  A strong customer service mindset with a passion for driving customer satisfaction.

• Teamwork:

  A team player who can take ownership of assigned activities and work collaboratively within a fast-paced environment.

• Time Management:

  The ability to multi-task and work within tight timelines with shifting priorities.