Account Support Executive

Elsevier

3 - 8 years

7 Lacs

gurugram chennai

Posted:1 day ago| Platform:

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Skills Required

procurement health insurance publishing sales operations healthcare customer support customer engagement operations analytics monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Deal Monitoring & Execution: Track all deals (both new and renewal) within the assigned territory to ensure timely delivery and alignment with internal milestones.
Work With Dashboards: Track customers procurement and invoicing requirements, including monitoring age of paperwork, Access Extensions, purchase order processes, and process exceptions flagged by Operations.
Delinquency Management: Address account-level delinquencies by coordinating with relevant stakeholders to drive resolution.
Customer Engagement: Work with our customers, particularly around contested renewals and title dynamics, ensuring a responsive and informed experience.
Contract Review & Redlining : Assist with redlining and documentation for renewals and new business opportunities.
Regional Documentation: Maintain and update documentation of regional-specific processes and requirements to ensure operational accuracy and efficiency.
Lead Deal Coordination: Partner with Sales, Finance, Legal, and other stakeholders to structure and execute complex, high-value deals that align with Elsevier s policies and strategic goals.
Ensure Compliance: Maintain rigorous adherence to internal controls, pricing policies, and approval processes while adapting to evolving customer requirements.
Cross-Functional Collaboration: Act as a central point of contact across departments, ensuring alignment and timely resolution of deal-related issues.
Problem Solving & Advisory: Serve as a trusted advisor by applying critical thinking and deep policy knowledge to navigate challenges and propose creative, compliant solutions.
Process Optimization: Identify opportunities to streamline deal desk operations, improve workflows, and enhance the overall deal lifecycle experience.
Documentation & Reporting: Maintain accurate records of deal terms, approvals, and exceptions. Provide insights and reporting to support business decisions.

Requirements

Bachelor s degree in business administration (or equivalent work experience).
3+ years of experience in sales operations, customer support, account coordination, or a similar administrative role.
Experience working in a global or regional sales support environment.
Knowledge of invoicing processes, purchase order workflows, and sales processes.
Knowledge of legal and commercial terms in contracts is a plus.
Proficiency in a second language relevant to the region supported is a plus.

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