Account Service Operations Sr Associate

As an Account Service Operations Sr Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for the following: - Managing Incidents and Requests per ITIL. - Providing L1/L2 support and managing tickets end to end. - Generating reports and performing data analysis. - Engaging in communication via emails, calls, and tickets. NTT DATA, a $30 billion business and technology services leader, serves 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a leading AI and digital infrastructure provider. With expertise in enterprise-scale AI, cloud, security, connectivity, data centers, and application services, NTT DATA's consulting and industry solutions empower organizations and society to transition confidently into the digital future. As a Global Top Employer with experts in more than 50 countries, NTT DATA provides clients access to a robust ecosystem of innovation centers and a wide range of established and start-up partners. NTT DATA is part of the NTT Group, which invests over $3 billion annually in research and development. As an Account Service Operations Sr Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for the following: - Managing Incidents and Requests per ITIL. - Providing L1/L2 support and managing tickets end to end. - Generating reports and performing data analysis. - Engaging in communication via emails, calls, and tickets. NTT DATA, a $30 billion business and technology services leader, serves 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a leading AI and digital infrastructure provider. With expertise in enterprise-scale AI, cloud, security, connectivity, data centers, and application services, NTT DATA's consulting and industry solutions empower organizations and society to transition confidently into the digital future. As a Global Top Employer with experts in more than 50 countries, NTT DATA provides clients access to a robust ecosystem of innovation centers and a wide range of established and start-up partners. NTT DATA is part of the NTT Group, which invests over $3 billion annually in research and development.