Account Service Operations Sr Associate NTT DATA North America

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: As an Account Service Operations Sr Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for managing Incidents and Requests per ITIL, providing L1/L2 support, managing tickets end to end, conducting reports and data analysis, and communicating via emails, calls, and tickets. Key Responsibilities: - Manage Incidents and Requests following ITIL best practices - Provide L1/L2 support and oversee tickets from initiation to resolution - Generate reports and perform data analysis - Engage in communication through emails, calls, and tickets Qualifications Required: - Previous experience in managing Incidents and Requests based on ITIL framework - Pro...

Posted 1 month ago

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Account Service Operations Sr Associate NTT DATA Services

2.0 - 6.0 years

0 Lacs

noida, all india

On-site

As an Account Service Operations Sr Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for the following: - Managing Incidents and Requests per ITIL. - Providing L1/L2 support and managing tickets end to end. - Generating reports and performing data analysis. - Engaging in communication via emails, calls, and tickets. NTT DATA, a $30 billion business and technology services leader, serves 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a leading AI and digital infrastructure provider. With expertise in enterprise-scale AI, cloud, security, connectivity, data...

Posted 1 month ago

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Technical Support Field Manager Sparsa Digital

4.0 - 8.0 years

3 - 8 Lacs

gurugram

Work from Office

Key Responsibilities Manage a team of highly skilled field engineers, manage there day to day work, plan & assign tickets to team, coordinate with multiple stakeholders and do the needful planning and execution. Guide, mentor and manage the team activities on day to day basis. Take responsibility for providing technical support to customers, troubleshooting technical issues, conducting repairs, identification of software and hardware problems with electronics and providing customer education. Should possess excellent technical, communication, and customer service skills along with a keen attention to detail for documentation and tracking of service work. Provide support for the companys prod...

Posted 3 months ago

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Desktop L1 Professional CMS It Services

2.0 - 4.0 years

4 - 6 Lacs

navi mumbai

Work from Office

Required Experience: 2 yrs Required Skills: Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA Education: BE, BTech, Dip (Computer Science and Engineering) or Electronics and Communication Location: Mumbai, Pune, Kolkata, Chennai, Noida- India

Posted Date not available

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