Account Service Operations Sr Associate

Role Overview: As an Account Service Operations Sr Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for managing Incidents and Requests per ITIL, providing L1/L2 support, managing tickets end to end, conducting reports and data analysis, and communicating via emails, calls, and tickets. Key Responsibilities: - Manage Incidents and Requests following ITIL best practices - Provide L1/L2 support and oversee tickets from initiation to resolution - Generate reports and perform data analysis - Engage in communication through emails, calls, and tickets Qualifications Required: - Previous experience in managing Incidents and Requests based on ITIL framework - Proficiency in providing L1/L2 support and handling tickets - Strong skills in generating reports and conducting data analysis - Effective communication abilities through emails, calls, and tickets About NTT DATA: NTT DATA is a renowned $30 billion business and technology services leader, catering to 75% of the Fortune Global 100 companies. Committed to driving client success and making a positive impact on society through responsible innovation, NTT DATA excels in AI and digital infrastructure services. With expertise in enterprise-scale AI, cloud, security, connectivity, data centers, and application services, NTT DATA empowers organizations and societies to transition confidently into the digital era. Operating as a Global Top Employer with a presence in over 50 countries, NTT DATA offers clients access to a diverse ecosystem of innovation centers and a network of established and start-up partners. As part of the NTT Group, which allocates over $3 billion annually to R&D investments, NTT DATA stands at the forefront of technological advancement and client-focused solutions.,