Account Service Operations Sr Associate NTT DATA North America

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: As an Account Service Operations Sr Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for managing Incidents and Requests per ITIL, providing L1/L2 support, managing tickets end to end, conducting reports and data analysis, and communicating via emails, calls, and tickets. Key Responsibilities: - Manage Incidents and Requests following ITIL best practices - Provide L1/L2 support and oversee tickets from initiation to resolution - Generate reports and perform data analysis - Engage in communication through emails, calls, and tickets Qualifications Required: - Previous experience in managing Incidents and Requests based on ITIL framework - Pro...

Posted 1 month ago

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Account Service Operations Sr Associate NTT DATA Services

2.0 - 6.0 years

0 Lacs

noida, all india

On-site

As an Account Service Operations Sr Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for the following: - Managing Incidents and Requests per ITIL. - Providing L1/L2 support and managing tickets end to end. - Generating reports and performing data analysis. - Engaging in communication via emails, calls, and tickets. NTT DATA, a $30 billion business and technology services leader, serves 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a leading AI and digital infrastructure provider. With expertise in enterprise-scale AI, cloud, security, connectivity, data...

Posted 1 month ago

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