Account Manager

Position Overview:
We are seeking a skilled and experienced IT Account/IT Delivery Manager to join our dynamic team in Gotri, Vadodara. The ideal candidate will be responsible for managing client accounts, ensuring the successful delivery of IT projects, and maintaining strong client relationships. This role requires excellent communication skills, technical knowledge, and the ability to lead a team effectively.


Location:
This position is based in Gotri, Vadodara, Gujarat. Candidates must be willing to work on-site.

Roles & Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with key clients.
• Act as the primary point of contact for clients, addressing their needs and concerns promptly.
• Conduct regular meetings with clients to review project progress, gather feedback, and identify opportunities for improvement.
Project Delivery:

• Oversee the planning, execution, and delivery of IT projects.
• Ensure projects are delivered on time, within scope, and within budget.
= Coordinate with cross-functional teams to ensure project milestones are achieved.
Technical Oversight:

• Provide technical guidance and support to project teams.
• Stay updated with the latest industry trends and technologies.
• Assist in resolving technical issues and challenges that arise during project delivery.
Team Management:

• Lead, mentor, and motivate project teams to achieve project objectives.
• Conduct performance reviews and provide feedback to team members.
• Foster a collaborative and productive work environment.
Account Management:

• Identify opportunities for account growth and new business development.
• Prepare and present proposals, project plans, and status reports to clients.
• Negotiate contracts and manage account budgets.
Quality Assurance:

• Implement and maintain best practices for project management and delivery.
• Ensure all deliverables meet the required quality standards.
• Conduct post-project evaluations to identify areas for improvement.

Soft Skills Requirements

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to articulate technical information to non-technical stakeholders.
Technical Knowledge:

• Strong understanding of IT infrastructure, software development, and project management methodologies.
• Proficiency in relevant tools and technologies (e.g., project management software, IT service management tools).
Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 0.6 months - 2 years of experience in IT project or account management.

• Proven track record of successfully managing client accounts and delivering IT projects.
• Project Management Professional (PMP) certification or similar is a plus.