Account Manager, Support

Commure

2 - 4 years

7 - 11 Lacs

gurugram

Posted:10 hours ago| Platform:

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Skills Required

coding business analysis business analytics javascript healthcare html account management client management crm sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analytical & Problem-Solving

Work with client data to identify trends, risks, and opportunities.
Use SQL and other reporting tools to extract, clean, and analyze data for client reports and internal reviews.
Translate data insights into actionable recommendations for clients and US Account Managers.
Troubleshoot and resolve client issues through structured problem-solving.

Account Coordination & Reporting

Assist US Account Managers in preparing client presentations, quarterly business reviews, and renewal decks.
Track and report key account health metrics (usage, SLA adherence, satisfaction).
Maintain detailed documentation of client interactions, escalations, and performance benchmarks in CRM systems.

Requirements

Bachelor s degree in Business, Analytics, Engineering, or related field.
2 4 years of experience in account management, client success, or business analysis (preferably supporting US clients).
Strong
analytical and problem-solving skills
.
Proficiency in SQL
(mandatory).
Advanced Excel/Google Sheets and familiarity with BI/reporting tools (Tableau, Power BI, Retool, etc.).
Strong communication skills (written & verbal) in English.
Ability to multitask, prioritize, and adapt to client needs across time zones.

Preferred Skills

Experience in SaaS, healthcare, RCM, or technology-driven services.
Prior exposure to US-based clients or international markets.
Ability to simplify complex data findings for non-technical stakeholders.

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