Account Manager

As an Account Manager at Mako, you will serve as the primary point of contact for clients, ensuring a seamless experience throughout the client relationship lifecycle. Your responsibilities will involve working closely with software development and delivery teams to maintain client satisfaction, manage expectations, and identify growth opportunities within accounts. You will be responsible for client relationship management by being the main point of contact for client communication and engagement. Building and nurturing long-term relationships with clients to understand their objectives and maintain high client satisfaction levels will be crucial. Regular meetings with clients will be conducted to review project progress, gather feedback, and explore new opportunities. Your role will also involve project coordination by collaborating with internal teams such as developers, designers, and project managers to ensure successful project delivery. Managing timelines, scope, and deliverables to keep projects within budget and meet client expectations will be a key aspect. It will be essential to effectively communicate technical requirements to internal teams and clients. Identifying and pursuing opportunities for account growth through upselling and cross-selling additional services will be part of your responsibilities. Developing proposals, pricing strategies, and solutions aligned with client needs while maximizing company revenue will be essential. Working closely with the sales team to convert leads and expand service offerings will be a collaborative effort. You will proactively identify and address potential client concerns before they escalate into issues. Acting as a liaison between clients and internal teams to resolve conflicts and provide prompt solutions will be critical. Monitoring key performance metrics, including client satisfaction, project profitability, and account growth, and providing regular reports and updates to clients and internal leadership on account performance will be part of your role. The ideal candidate should have a minimum of 4-5 years of experience in an Account Management or Client Services role, preferably in the software or IT services industry. Strong knowledge of software development processes, project management methodologies, and experience in working with cross-functional teams are required. Familiarity with software development, technical services, and project management tools like Jira, Trello, or Asana is preferred. Understanding Agile/Scrum methodologies is a plus. Excellent verbal and written communication skills, the ability to explain technical concepts to non-technical stakeholders clearly, and strong negotiation and problem-solving abilities are essential. A proactive, customer-oriented mindset with a passion for delivering exceptional client experiences, managing expectations, and achieving results that surpass client goals are key attributes. Strong organizational and time management skills to handle multiple tasks and prioritize effectively are necessary. Preferred qualifications include a Bachelor's degree in Business, Computer Science, or a related field, experience in the software services or technology sector, and a proven track record of successfully managing and growing client accounts.,