Account Manager - IT Product Sales

Job Title:

Expectations from this role:

Territory Coverage

a.       Achieve the business objectives laid out for the financial year (or part thereof)

b.       Be the Account Manager for existing set of customer accounts i.e. be responsible for managing the relationship with the account, ensuring customer satisfaction and increase in CITSS wallet-share in the account

c.        Actively seek out new sales opportunities in new accounts through cold calling, usage of digital tools and assets and networking with the external ecosystem.

d.       Understand the customer’s business direction and alignment of their IT infrastructure to business and provide customers with possible CITSS interventions that can help them improve productivity/performance while concurrently lowering TCO

e.       Prepare and deliver appropriate presentations on products / solutions/services offered by CITSS(Server,storage,backup,virtualization,routers,switches,access point, firewall security, laptops, desktops, work stations, licenses, renewals,etc)

f.         Preparing proposals for simple single brand offerings and working with the Solution Architect as well as SBU Heads to arrive at differentiated and customer valued compelling financial value propositions for solution deals

g.        Ensure on-time, on-cost execution to customers’ expectation and collection of bills receivables.

Customer Relationship Management

a.       Be a single point of contact for all your customers IT Infrastructure needs, both from a sales as well as a post-sales perspective

b.       Customer advocacy

c.        Customer references

d.       Ensuring positive NPS across all the customers handled

Skills/Competencies/Capabilities required:

1.       Thorough understanding of the various aspects of the IT infrastructure and their interlinkages

2.       Industry domain knowledge (value chain) and potential for IT interventions to create and capture value

3.       Ability to create a business plan to achieve business objectives and follow through with execution

4.       Systems and design thinking

Behavior expected:

1.       Proactiveness, initiative and ownership

2.       Being part of the solution

3.       Team-work across SBU Heads, A/c Managers, Solution Architects and Service Delivery teams

4.       Setting realistic expectations with both internal and external stake-holders and meeting/exceeding them

5.       Self-skilling and sharing of knowledge/expertise within CITSS

6.       Keeping abreast of the latest technological trends.

7.       Customer first, CITSS second, department third, individual last