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Full Time
We are seeking a dynamic and results-driven Account Manager in our team for our compliance business programs , specifically focused on our cross-border trade compliance programs. This role is pivotal in driving the growth and success of our seller base and relevant products , with a particular emphasis on recruiting, on boarding, launching, and ensuring units delivery/commitment from our cross-border Products/program. The position requires close collaboration with brokers, partners, and product teams to create a seamless ecosystem for cross-border trade. This role offers an exciting opportunity to shape the future of our cross-border programs and drive significant business growth. The ideal candidate will be a strategic thinker with a hands-on approach, capable of navigating complex international business landscapes while delivering exceptional results. Key job responsibilities 1. Program Support and Growth: - Execute strategies to recruit new sellers into cross-border programs - Research high-potential markets and seller segments - Contribute to improving onboarding materials 2. productivity - Support sellers in overcoming operational barriers - Monitor cross-border performance metrics 3. Stakeholder Collaboration: - Work with cross-functional teams (product, logistics, compliance) - Participate in program meetings and provide updates - Maintain relationships with sellers and internal partners - Document and share seller feedback by performing Basic Quantitative and Qualitative Analysis of Market Research Data 4. Data Analysis and Reporting: - Produce basic intelligence reports, presentations, and summaries for specific business needs and provide actionable insights to inform feature-level decisions and improve product design. - Identify and communicate performance trends - Flag opportunities for program optimization 5. Process Enhancement: - Follow established processes for recruitment and onboarding - Suggest and document improvements based on experience - Support process improvement initiatives - 2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers
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