Account Manager

We are looking for outstanding individuals to join our rapidly growing Commercial Account Management team, which supports Amagi s commercial customers in maximizing the value of our products and services. This role requires a strategic advisor, technical consultant, and solution architect someone with a blend of technical expertise and business acumen to manage complex accounts, foster growth, and drive successful deal closures. The primary responsibility of this role is to own the designated customer account. The account managers must ensure high levels of customer satisfaction and recognition of Amagi s value, with the main objective of driving renewals and additional revenue. Key Responsibilities: Be the single point of contact for all customer queries. Own the account and make sure the customer gets the best service from Amagi. Build and maintain long-term relationships with customer-side decision-makers and product users. Proactively solve problems for the customers with a sense of urgency to bring things to a quick resolution. Be an active advocate of Amagi s products and capabilities to the customer. Cross-sell and up-sell various Amagi Products/services to the customers. Drive renewals and growth among our most valuable customers. Analyse accounts to identify opportunities for growth as well as risks of churn. Maintain a cadence of communicating with customers about their roadmap trends, and identifying, developing and closing deals for both tactical and strategic projects. Manage pipeline, build forecasts, and effectively plan the year and achieve the sales targets. Provide feedback to the internal teams regarding the product and service improvement. Become a Streaming TV | OTT | FAST | Content distribution expert and an industry consultant. Be responsible for customer s success and customer happiness. Skills and Expertise Required: 4+ years in Customer Success, Account Management, or similar customer-facing roles within Internet Publishing, Media & Entertaiment, Broadcast, Streaming TV, OTT or similar industries. Previous experiences in technical but customer-facing roles like Solution/Sales Engineer, Customer Engagement Engineer, Technical Account manager. Technical background with understanding of digital workflows, video streaming management, distribution, analytics and monetization Experience building and maintaining relationships, while driving engagement and upsells. Ability to understand customer business strategy, goals and initiatives to translate these into Amagi s opportunities to strengthen customer relationships.. Proven ability to operate effectively in a fast-paced, entrepreneurial environment in which cross-functional teamwork and initiative is a must.