Account Manager (AdTech)

As an Account Manager in our Customer Success team at our AdTech company based in India, your primary responsibility will be to ensure ongoing customer success, product adoption, and realization of the benefits of our creative platform. You will serve as the main point of contact for our clients, understanding their core business needs, and delivering solutions through consistent and timely communication. Each client is assigned a dedicated Account Manager to guide them throughout their journey, bridging the gap between the client and our internal organization. In this consultative role, you will collaborate with team members from Sales, Creative Services, and Products to influence and support the client. Your duties will include managing the overall client relationship, supporting clients with user management, capability building, and addressing any campaign requests or issues. Successful client onboarding, driving adoption and usage growth, conducting quarterly business reviews, and identifying upsell opportunities are also key aspects of the role. To excel in this position, you should have a minimum of two years of experience in a customer-facing role, preferably within the tech industry. Strong written and verbal communication skills, along with interpersonal skills, are essential. A good understanding of the advertising technology ecosystem, including Display Advertising, DSP, SSP, and the Digital Advertising ecosystem, is required. Proficiency in tools such as Zendesk, Photoshop, MS Office, Gmail suite, and Slack is preferred. The role demands flexibility to work during Australia business hours (IST 3 am onwards) in an in-office, remote, or hybrid setting. Success in this role is defined by achieving 100% usage fulfillment as per clients" contracts, maintaining a 100% renewal rate, and driving over 25% year-over-year growth in clients" billing. Join us in our mission to transform digital creatives and create personalized experiences smarter, faster, and better! We are dedicated to changing the world and are looking for an Account Manager who shares our commitment to customer success and facilitating our endeavor.,